Customer Service

Shipping Policy
Turnaround : All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Carriers : We use the following carriers to deliver our orders. Logisticsville United Parcel Service & Flat Rate
Order Tracking : We will update your order with the tracking information.
Shipping Rates : The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Payment Policy
Accepted Methods of Payment :
Credit Card (Visa, Master Card, American Express, Discover)
Paypal
Credit Card Charges : Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Return/Refund Policy
How To Return An Item : Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email info@jutemill.com to request a refund and we will assign you a tracking ID.
2. Mail your returned item to:
Jutemill™ LLC
Tracking ID
2534 Whilden Drive (GSL),
Suite 300, Durham
NC 27713, USA
3. Include in your package a signed letter stating the reason for your return and the original receipt.
4. Buyer pays the return shipping charge.
Terms & Conditions
Last revision: [26-12-2017]
Please read this terms of service agreement carefully. By using this website or ordering products from this website you agree to be bound by all of the terms and conditions of this agreement.
These terms of service agreement governs your use of this website [jutemill.com], Jutemill™ llc offer of products for purchase on this website, or your purchase of products available on this website. This agreement includes, and incorporates by this reference, the policies and guidelines referenced below. Jutemill™ llc reserves the right to change or revise the terms and conditions of this agreement at any time by posting any changes or a revised agreement on this website. Jutemill™ llc will alert you that changes or revisions have been made by indicating on the top of this agreement the date it was last revised. The changed or revised agreement will be effective immediately after it is posted on this website. Your use of the website following the posting any such changes or of a revised agreement will constitute your acceptance of any such changes or revisions. Jutemill™ llc encourages you to review this agreement whenever you visit the website to make sure that you understand the terms and conditions governing use of the website. This agreement does not alter in any way the terms or conditions of any other written agreement you may have with jutemill™ llc for other products or services. If you do not agree to this agreement (including any referenced policies or guidelines), please immediately terminate your use of the website. If you would like to print this agreement, please click the print button on your browser toolbar.